For most people, gambling is a leisure activity that brings fun and excitement. But for a few, it can also become a problem. Our responsibility is not only to provide our players with the most enjoyable gaming experience possible. It is also our duty to be there when things go too far. We know it can sometimes be easy to get carried away. But with the proper knowledge and tools, we can stay in control and keep our gambling fun.
At Glitnor, we strive to create a more sustainable and humane industry. Responsible gaming is at the very heart of this philosophy, and a cornerstone of our daily work. While most players will gamble in a fun and responsible way, we are also aware that there are individuals who may be at risk of developing a gambling problem. Therefore, we encourage all our players to set limits for themselves and use the variety of professional tools we have available to help them stay in control.
All Glitnor employees, regardless of their role, take part in training and regular refreshment courses to ensure that they know how to spot and prevent problem gambling. Our staff have numerous procedures and protocols in place to identify players who may be at risk. This includes close monitoring and analysis to discover changes in player behaviour such as deposit amounts and betting patterns. After identifying a player who may be at risk, our team will reach out to the individual by email or phone to ensure that they are comfortable with both the time and money spent on gambling and take further action if needed.